Legal
Privacy Policy
Effective date: September 12, 2026
1. Who we are
This privacy policy describes how High Country RV LLC, doing business as High Country RV, collects, uses, and protects your personal information. Our business address is 7337 Latigo Rd, Williams, AZ 86046. You can reach us by phone at 888-794-6755 or by email at highcrv@gmail.com.
2. Information we collect
We collect information that you voluntarily provide to us when you request service or communicate with our team. This may include your name, phone number, email address, service address or campground location, RV year, make, and model, a description of the issue you are experiencing, and any photos you choose to submit. We only collect this information when you submit it through our website forms, by phone, or by email.
3. How we use information
We use the information you provide to respond to service requests, schedule and perform mobile RV repairs, send appointment and estimate updates, and deliver invoices. If you provide separate consent, we may also send you promotional offers and company news. You can withdraw that consent at any time.
4. SMS/text messaging
We send transactional text messages to customers who opt in, such as appointment confirmations, arrival notices, and service updates. We send promotional text messages only to customers who provide separate express written consent. Consent to receive text messages is never a condition of purchase or service.
5. How we share information
We do not sell your personal information. We share information only with service providers who help us operate the business, such as scheduling, invoicing, and communication tools.
6. Data retention
We keep your information for as long as it is needed to provide service, maintain records of work performed, honor warranty support, and meet legal or accounting obligations. When information is no longer needed, we securely dispose of it.
7. Your choices
To stop receiving text messages, reply STOP to any message. To request deletion of your personal information or to opt out of promotional emails, contact us at highcrv@gmail.com. Please note that even if you opt out of marketing messages, we may still send you transactional messages related to service you have requested.
8. Children's privacy
Our services are not directed to anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe we have received information from a minor, please contact us and we will delete it.
9. Changes to this policy
We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after changes means you accept the updated policy.
10. Contact us
High Country RV LLC d/b/a High Country RV
7337 Latigo Rd, Williams, AZ 86046
Phone: 888-794-6755
Email: highcrv@gmail.com